LEGAL & POLICY CENTER
Professional Recovery Agreements
The following policies outline the operational and financial standards for S.L.G Strategies Co Inc. We ensure clarity for landlords navigating NYC voucher claim recoveries.
Terms and Conditions
1.1 Service Framework and Agency Liaising
Our expertise covers the identification and recovery of arrears from CityFHEPS, Section 8, and HRA-managed programs. Clients grant SLG Strategies authority to act as their primary liaison for case reconciliation.
1.2 Mandatory Documentation Requirements
- Validated lease agreements and rental ledgers.
- Tenant voucher eligibility certificates and HRA case numbers.
- Documented history of agency payment discrepancies.
Privacy and Data Strategy
We adhere to strict confidentiality protocols. Lanlord and tenant records are used exclusively for audit purposes and are never shared with non-relevant third-party providers. Our digital infrastructure is secured with enterprise-grade encryption to protect sensitive financial identifiers.
Refund Policy
3.1 Retainer Fee Refunds
Administrative retainers are non-refundable once auditing has commenced. If a case is withdrawn within 48 hours of engagement and prior to documentation review, a standard processing credit may be applied.
3.2 Contingency Fee Structures
Fees earned on a contingency basis are non-refundable once payments have been recovered from the agency. SLG Strategies guarantees that fees are only incurred when financial recovery is established.
3.3 Dispute Resolution Process
Landlords experiencing auditing discrepancies must submit a written inquiry within 30 days. Our financial team will audit the invoice against agency ledger credits to resolve any inconsistencies.